IDC #EUR145482319 Sage Infobrief

An IDC InfoBrief, Sponsored by 17 How to Become a Great SaaS Partner Successful partners track customer- based metrics such as usage , CSAT an d NPS to support retention, build loyalty and identify opportunities for growth. They regularly conduct quarterly (or even monthly) customer satisfaction surveys and encourage their customers to provide actionable feedback. UNDERSTAND YOUR CUSTOMER 3